Helplines & Support

Freephone helpline to support most vulnerable in Manchester:

A new freephone helpline to support the most vulnerable people in Manchester during the Coronavirus pandemic will go live on from 8.30am from Monday 30 March 2020 and this will sit alongside our comprehensive online portal www.manchester.gov.uk/coronavirus where people can access up to date information immediately.

This new service will initially offer support to:

• People over the age of 70 who are self-isolating and have no support network
• People who have received a letter from the NHS advising they are at higher risk or are medically vulnerable according to government criteria
• Those who are self-isolating with no support networks (ie. friends or family).

Help will also be available, but not limited to, other groups such as carers, care leavers or young carers.

The primary needs that call handlers can help with are:

• Delivery of food
• Delivery of medication
• Combating loneliness
• Managing fuel top-up payments

The Hub’s freephone number is: 0800 234 6123 and lines are open Monday to Saturday, between 8.30am and 5.30pm. The helpline is being operated by redeployed Manchester City Council staff.
 
Learn more about the support


Citizens Advice Manchester
 
You can still access advice by calling Citizens Advice Adviceline on 03444 111 222, by Facebook messenger or by webchat https://www.citizensadvicemanchester.org.uk/
 
 The Silver Line- helpline for older people
 
This is a free, confidential helpline dedicated to older people which is open every day and night of the year. They offer information, friendship and advice—or just someone to chat to.
The helpline team can also direct you to groups and services in your local area that might be of interest to you.
0800 470 80 90
www.thesilverline.org.uk
 
 
Mental health helplines:
 
Self Help offers a wide range of support and services for people living with mental health problems such as anxiety, depression, phobias and panic attacks.
Phone: 0161 226 3871           
Website: https://www.selfhelpservices.org.uk/
 
CALM
CALM is the Campaign Against Living Miserably, for men aged 15 to 35.
Phone: 0800 58 58 58 (daily, 5pm to midnight)
Website: www.thecalmzone.net
Mind
Promotes the views and needs of people with mental health problems.
Phone: 0300 123 3393 (Monday to Friday, 9am to 6pm)
Website: www.mind.org.uk
Rethink Mental Illness
Support and advice for people living with mental illness.
Phone: 0300 5000 927 (Monday to Friday, 9.30am to 4pm)
Website: www.rethink.org
Samaritans
Confidential support for people experiencing feelings of distress or despair.
Phone: 116 123 (free 24-hour helpline)
Website: www.samaritans.org.uk
SANE
Emotional support, information and guidance for people affected by mental illness, their families and carers.
SANEline: 0300 304 7000 (daily, 4.30pm to 10.30pm)
Textcare: comfort and care via text message, sent when the person needs it most: www.sane.org.uk/textcare
Peer support forum: www.sane.org.uk/supportforum
Website: www.sane.org.uk/support
Young Minds
Information on child and adolescent mental health. Services for parents and professionals.
https://youngminds.org.uk/
 
 
Refuge:
 
Advice on dealing with domestic violence.
Phone: 0808 2000 247 (24-hour helpline)
Website: www.refuge.org.uk
 
 
Bereavement:
 
Cruse Bereavement Care
Phone: 0808 808 1677 (Monday to Friday, 9am to 5pm)
Website: www.cruse.org.uk
 
 
Befriending:
 
Age Uk Call in Time Telephone Befriending
For Befriending: https://www.ageuk.org.uk/services/befriending-services/
Or to Volunteer: https://www.ageuk.org.uk/get-involved/volunteer/telephone-befriender/
 
Cyril Flint Befrienders
Telephone:0161 942 9465
Website: www.cyrilflint.org
 
 
Parenting:
 
Family Lives
Advice on all aspects of parenting, including dealing with bullying.
Phone: 0808 800 2222 (Monday to Friday, 9am to 9pm and Saturday to Sunday, 10am to 3pm)
Website: www.familylives.org.uk
 
 
Relationships:
 
Relate
The UK's largest provider of relationship support.
Website: www.relate.org.uk
Phone: 0300 003 0396.(Monday-Thursday: 8am to 8pm, Friday: 8am to 6pm, Saturday: 9am to 1pm)